South Yorkshire Fire and Rescue is committed to providing a quality service and we believe that by listening to and acting upon your compliments, concerns and complaints, we can improve the service we provide to the people of South Yorkshire.

Compliments

We would like to know when you have received especially good service as compliments are important to us because we can learn from what we are doing right and build on this.

Complaints

Occasionally things do go wrong and it will help us to improve the service we provide if you let us know when you feel we have not met your expectations. We will ensure that your complaint is dealt with quickly and in a fair and consistent manner.

Click here to see a copy of our Complaints Customer Care Guide which further explains the process.

Contact us
If you wish to compliment us on any part of the service we have provided to you or if you feel that you have cause for complaint, please contact the Customer Care Manager by letter, email or telephone as follows:

The Customer Care Manager
South Yorkshire Fire and Rescue
197 Eyre Street
Sheffield
S1 3FG

Telephone: 0114 2532209
Fax: 0114 2532266
Email: customercare@syfire.gov.uk