South Yorkshire Fire and Rescue is committed to providing a quality service and we believe that by listening to and acting upon your compliments, concerns and complaints, we can improve the service we provide to the people of South Yorkshire.
Compliments
We would like to know when you have received especially good service as compliments are important to us because we can learn from what we are doing right and build on it.
To compliment us on any part of the service we have provided to you, please contact the Customer Care Manager by letter, e-mail or telephone (contact details shown below).
Complaints
Occasionally things do go wrong and it will help us to improve the service we provide if you let us know when you feel we have not met your expectations.
We would like to resolve any complaint you have as soon as possible and if you feel that you have cause for complaint, please contact the Customer Care Manager by letter, e-mail or telephone (contact details shown below).
We will ensure that your complaint is dealt with quickly and in a fair and consistent manner.
Click here to see a copy of our Complaints Customer Care Guide which further explains the process.
Contact Details for Compliments and Complaints
The Customer Care Manager
South Yorkshire Fire and Rescue
Command Headquarters
Wellington Street
Sheffield
S1 3FG
Telephone: 0114 2532209
Fax: 0114 2532255
E-mail: customercare@syfire.org.uk
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