South Yorkshire Fire and Rescue

South Yorkshire Fire and Rescue
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Fire Control Operator (Firefighter Control)

Contract: Fixed Term Contract (12 months) positions available

Salary: £25,819 (Trainee Rate), £26,895 (Development Rate), £34,415 (Competent Rate)

Hours: Full Time – 42 hours per week

Work Pattern: 2/2/4 Shift Pattern (Including weekend working) - 2 Day Shifts (09:00 – 18:00) / 2 Night Shifts (18:00 – 09:00) / 4 Days Off (Rota)

Location: Central Headquarters – Sheffield

An opportunity has arisen within our Control team for a Fire Control Operator (Firefighter Control), based at our Central Headquarters in Sheffield.

The overall purpose of the role is to contribute to the professional running of the fire control room by taking emergency calls from the public and partner agencies, and mobilising fire appliances and resources to resolve situations quickly and effectively.  Post holders will also be required to undertake a wide range of administrative and data monitoring work to ensure operational readiness and to support & coordinate our emergency response.

To be considered for this role you will need to have previous experience of administration, data coordination and working with data and recording systems. You will have excellent communication skills, a methodical and logical approach to tasks, and be able to maintain a calm and professional approach at all times even within high pressure situations. You may have experience within a contact or call centre environment but this is not essential. Applicants must be able to demonstrate appropriate personal qualities and attributes for the role and embrace our organisational values and core behaviours.

For more information about the role, please contact Control Station Manager Ian Gillatt via email at

An application form for the role can be found here or by contacting our Recruitment Team at or on 0114 253 2811.

The closing date for applications is 09:00 Hours on 16/10/2023. 

‘Have a Go’ sessions

These sessions are aimed at anyone who is interested in applying for the role and gives  the opportunity to simulate taking calls and managing incidents in a training environment as well as ask any questions about the role of the control operator.

Anyone interested is required to book on to a session in advance due to limited spaces. If you would like to take park on one of the below dates, please email Please only attend a session if you have received confirmation.

Sessions are available on:

5 October 6:30pm-8:30pm

7 October 10:00am-12:00pm

9 October 10:00am-12:00pm

Assessments for the role will be undertaken as below:

  • Application Form – closing date 16/10/2023
  • Situational Judgement Assessments will be held week commencing 06/11/2023
  • Interviews will be held week commencing 27/11/2023

Successful applicants will be required to attend a full time four-week training course.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Standard Level Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

South Yorkshire Fire and Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People.  All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

This content was last updated on September 26th, 2023