South Yorkshire Fire and Rescue

South Yorkshire Fire and Rescue
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ICT Servicedesk Technician

Contract: Permanent

Salary: Grade 4 (£22,369 - £24,054)

Hours: Full Time - 37 Hours per week Flexi time, with shift patterns

Work Pattern: The post involves working early and late shift patterns. Working from 08:00am for the early shift and up until 17:30 Hours for the late shift.

Location: Agile Working / Command Headquarters, Eyre Street, Sheffield, S1 3FG

An opportunity has arisen within our ICT team for an ICT Servicedesk Technician which will be based within our Headquarters in Sheffield.

The role will lead the activities of the Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security and compliance guidelines are achieved.

You will need GCSE Maths and English at grade C or above or equivalent, knowledge of the ITL Framework, or significant equivalent experience.

For more information about the role contact Steven Locking on 0114 2532272.

An External Corporate Application Form 2023 or by contacting our Recruitment Team at

Closing date for applications is 17:00 Hours on Thursday 30 March 2023. 

Interviews will be held week commencing Monday 3 April 2023.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 27 days annual leave (pro-rata) plus Bank Holidays.  Annual leave increases after 5 years’ service to 31 days, followed by an extra day a year up to a maximum of 36 days.  We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Applications from job share candidates will be considered and all applications will be given equal consideration.

South Yorkshire Fire and Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People.  All staff are expected to share this commitment.

Please note the appointment is subject to successful pre employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

This content was last updated on March 16th, 2023