An opportunity has arisen within our Information and Governance Team for an experienced Information Officer based at our Headquarters in Sheffield with agile home working. You will be joining a customer focused team in delivering a high-quality service to the public and our staff.

You will have responsibility to manage our Headquarters reception and direct line management of the Administrator Receptionist post and associated duties, to provide a professional welcoming reception and first point of contact facility.

You will be responsible for maintaining and developing the Service’s Intranet content, working with and supporting departments across the organisation to ensure information is published using software and document management systems.

You will have responsibility for maintaining an up-to-date Service policy and key document database linking this work to the Intranet publishing of documents.

You will manage customer feedback survey processes, ensuring information is issued in a timely manner and returns are recorded and results collated in appropriate systems, analysing and sharing results to identify good practice and service improvement.

You will have the ability and customer service skills to manage a valediction notification process, providing a sensitive customer service role to families of the bereaved to meet their needs in communicating information.

To be considered for the role, you will have line manager and proven customer service experience and excellent communications skills to deliver a quality support service. You will have the ability to work on multiple tasks and be able to organise your working day around immediate customer service requirements.

You will have a good organisation and administration background supported by experience of using Microsoft Office applications particularly Word and Excel. Experience of using a website content management system is beneficial but training will be provided. You should possess a minimum of a NVQ Level 2 Customer Service and/or Administration.

For more information about the role contact Tracey Wiles on 0114 2532399.

An application form for the role can be found here or by contacting our Recruitment Team at recruitment@syfire.gov.uk

Closing date for applications is 9.00am on Monday 14 July 2025.

Interviews will be held week commencing Monday 21 July 2025.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from Minority Ethnic backgrounds, women, those who identify as Lesbian, Gay, Bisexual, or Transgender (LGBT+), and individuals with disabilities. In addition, we will look to support anyone who requires Part Time/Job share working hours. We believe that a diverse workforce leads to innovation, creativity, and better decision-making, and we are dedicated to creating an environment where everyone can thrive.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and a minimum of a standard level Disclosure and Barring Service (DBS) check which includes current and spent criminal records information. Enhanced checks with barred lists will be carried out for roles that undertake ‘regulated activity’ which is a term related to working with children or vulnerable adults.

South Yorkshire Fire & Rescue’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.