We really believe in providing a quality service, which is why it’s important that we hear from you either when we have done some work you’re pleased with, or when you have a concern or a complaint.

Say thank you

We would love to know when you have received especially good service from us. This feedback is useful because it helps us to learn about the things we are doing right, so we can make sure we carry on doing those things in the future.

To send us a compliment call 0114 253 2209 or e-mail: customercare@syfire.gov.uk

Make a complaint

Sometimes things do go wrong. Hearing about times when we’ve not met your expectations helps us to improve the service we provide. We will always make sure your complaint is dealt with quickly, fairly and consistently.

To make a complaint call 0114 253 2209 or e-mail: customercare@syfire.gov.uk

You can view our Customer Guide to our Complaints Procedure which explains this process in more details. This guide is also available in British Sign Language.

You may decide you wish to make a complaint about us under the Regulation of Investigatory Powers Act 2000