Our Customer Charter gives you a summary of the standards you can expect when you contact us, whether it’s by phone, in writing, or in person. The Charter brings together several of our existing customer service policies in Customer Charter.

For more information about any of the information on this page, including our complaints process, please contact the customer care manager:

The Customer Care Manager
South Yorkshire Fire and Rescue
197 Eyre Street
Sheffield
S1 3FG

0114 253 2209
customercare@syfire.gov.uk